My main role & responsibility are to support Warehouse operators and communicate with customer service team. = is to support warehouse operators by coordinating with customers service team. To do my duty, I learn firstly all documents about warehouse part. = I familiarized all the documents on the warehouse. I  check from time to time  between customer credit and order history. If the customer payed = paid correct money = the right amount for the order, I make a Delivery order to serve the courier service. plus, In the order history, Customers leave a message for their need for example, "Could you deliver it on the Friday?" then I separately handle it. So I trained my self to these kinds of working process and what time I should implement it. To communicate with customer service team, I face many kind of situation. C/S should deal with all customer needs so It is very hard to categorize all situations. even if I trained basic section of it, It is better for me to deal with it in person. I experienced it and naturally learn how to perform it. for example, nowdays Many customers complained that they didn't receive their product = orders. but I solve it compare to in between time of delivery note and shipment. I always think of the best way to solve this problem, then I do it.