Q. What do you think it would be like working in a department that deals with
complaints? Could you do a job like this?

A. It would be surely = surely be tough to work in the customer complaints department. To deal=Dealing with the person who is readily upset and annoyed is the most mentally painful job, I think. Also, some of complains = complaints are complicated, so that = the employee in charge is demanded=required to have a substantial =substantial knowledge and understanding about=of what customers request.